Terms and conditions
Welcome to Daisy Copenhagen. By shopping on this website, you automatically accept the below terms and conditions. We therefore recommend that you read them thoroughly before shopping.
GENERAL INFORMATION
Daisy Copenhagen uses Post Danmark and Link Logistic as its
carrier (unless otherwise indicated).
We ship all orders as packages, which makes it possible to track
them in case problems or delays occur. Orders are insured during
shipping, and we kindly ask you to check the contents on receipt of
the package. If the package or its contents are damaged, you are
asked to notify Post Danmark within two days and subsequently
return the order to us. Daisy Copenhagen is not liable for orders
which were damaged during shipping. We always package orders with
great care, doing our best to minimize the risk of damages.
DELIVERY TIME
At Daisy Copenhagen, we strive towards providing our customers with fast delivery, shipping orders every Monday and Thursday. Delivery on time requires that Post Danmark keeps to its overnight delivery. Should delays occur at Post Danmark, the shipment may not be delivered by the desired date. Post Danmark's target for guaranteed delivery is minimum 97 % for letters and 99 % for packages. Please note that these are average percentages which may conceal significant discrepancies between various locations and periods of time. Daisy Copenhagen is not liable for delays incurred by Post Danmark. In case of serious delays (i.e. several days) or undelivered shipments, Daisy Copenhagen will re-send the order free of charge. Please note that, in some cases, shipments to Bornholm and other small islands may take up to three days from the date of shipment.
SHIPPING WITHIN DENMARK
Post Danmark's shipping rates apply.
Max. 5kg. DKK 80.00
Max. 10kg. DKK 105.00
Max. 20 kg. DKK 155.00
Free delivery with orders over DKK 1000
SHIPPING OUTSIDE DENMARK
All shipments outside Denmark are handled by Post Danmark. Post Danmark
Regular service within Europe takes two to three working days.
Regular service outside Europe takes three to five working
days.
RETURN POLICY
You may return your order within 14 days of delivery for a full refund. Just fill out the return note and enclose it in the package along with the items you would like to return. Click here for the return form. Click to download return note.
Items should be returned new and in the condition in which they were delivered. Items without a return label are not accepted. Once we have received the items and approved the return, we will credit your account as quickly as possible.
We only issue refunds to the credit card used for the purchase, in order to avoid illegal use of stolen cards. Please enclose relevant bank and account information. And please keep your mail receipt as proof of shipment. Costs associated with returns are covered by the customer.
The return form and items for return should be sent to:
Daisy Copenhagen
Rentemestervej 43
2400 København NV
COMPLAINTS
All products are covered by the rules of the Danish Sale of Goods Act regarding the right to complain within 24 months. The right to complain allows the customer to complain about imperfections and defects which have occurred within 24 months of purchase of the product. The right to complain does not cover defects or damages caused by misuse, lack of maintenance or regular wear and tear.
Complaints about imperfections and defects or undelivered orders should be directed to Customer Service, telephone +45 38871700 or email: info@daisycopenhagen.com
Return of goods is at own expense.
SOLD OUT ITEMS
If an item you are interested in is sold out, please contact us at info@daisycopenhagen.com. A customer service agent will inform you whether it is possible to sign up on our waiting list, or whether we can re-order the item or offer you a similar item that you may like.
PAYMENT
Shopping at Daisy Copenhagen, you can use the following credit
cards: Dankort, VISA/Dankort, Euro/Mastercard and Maistro, American
Express, Diners.
We will charge your credit card once your order has been shipped
from our warehouse. All prices are listed in DKK and Euro and
include 25 % VAT, unless the order is for a country outside the
European Union. Please see the section about CUSTOMS AND
VAT.
SECURE ORDERING
No personal information registered by Daisy Copenhagen will be
handed over, sold or otherwise made available to a third party. All
information is stored in an adequate and secure manner and is only
available to trusted Daisy Copenhagen staff members.
Electronic payments are made through the secure, encrypted and
PBS-approved Web-shop System.
The Web-shop System employs cookies to manage the contents of your
shopping bag. A cookie is just the name of a file that is saved on
your PC. It is possible to request that the system stores address
information for your next order. If you wish to delete this
information at a later stage, it can be done through your browse
settings. On Internet Explorer, for instance, this is done by
accessing the "Function" menu and the "Internet settings"
sub-item.
During the course of a purchase, we will ask for your name,
address, telephone number and email address. This information will
only be used to execute your order. It is transferred and stored
electronically and unencrypted for five years. The "contract" (i.e.
agreement of transaction) itself is not stored in a way which
allows you to log in and see/change your status. We register the
IP-address from which the purchase is made. This information is
usually not used, but can be useful in any police investigation.
All fake or forged orders are reported to the police!
You can opt to have your email address registered on our mailing
list enabling you to receive news and other information on a
regular basis. You can sign up to or discontinue this service any
time, as you please. In accordance with the Danish Act on
Processing of Personal Data, we provide information about
registered information when requested, and delete information to
the extent requested.
CUSTOMS AND VAT
If your order is placed in a country of the European Union, you
will pay Danish VAT but no customs duty, in accordance with the
rules governing the free movement of goods. Orders shipped from
www.daisycopenhagen.com cannot be sent as gifts to countries
outside of the EU in an attempt to evade local taxes and
duties.
If your order is placed in a country outside of the EU, Danish VAT
will be subtracted from your order. However, local taxes and duties
may apply, for which we cannot be held liable. If this is the case,
you will be contacted by the local shipping company. Please note
that this could delay your order, as the shipment might be withheld
by customs. It is your responsibility to contact the shipping
company and pay the additional costs.
